Sha

Terms & Conditions

Effective Date: 5 October 2026

These Terms & Conditions are an agreement between you and SHA LIMITED CO, trading as “Sha”, and govern your use of shaa.com.sa and the “Sha Shawarma” mobile app — our “Online Services”. By creating an account or placing an order you accept these terms. If you do not agree, please do not use the Online Services.

1. The Service

Sha is a Virtual Drive-Thru: you order ahead from your phone and collect your order from your car at the branch you chose. We are pickup only — we do not deliver. Menus, prices and availability can differ between branches and may change without notice.

2. Your Account

  • You sign in with your mobile number, which must be yours and reachable.
  • You must have the legal capacity to enter into this agreement.
  • Keep your account information accurate; you are responsible for orders placed from your account.
  • We may suspend or close accounts used fraudulently or abusively.

3. Orders and Payment

  • Prices are in Saudi Riyals and include VAT where applicable.
  • Payment is taken online by card when you place the order, through our payment provider.
  • Your order is confirmed once the branch accepts it; until then we may decline it (for example if an item has run out), in which case you are refunded in full.
  • Your order history in the account shows what you ordered and paid.

4. Pickup and Car Details

  • Collect your order from the branch you selected, during its opening hours.
  • We ask for your car's plate number and colour so staff can bring the order to the right car.
  • Please arrive promptly — food is prepared to be handed over fresh. If you are substantially delayed, the branch may not be able to keep the order in serviceable condition.

5. Cancellations and Refunds

  • To cancel, contact the branch or our support (920018161 / info@shaa.com.sa) as soon as possible. Once preparation has started, cancellation may no longer be possible.
  • If something is wrong with your order, tell us promptly and we will make it right — a replacement or a refund as appropriate.
  • Approved refunds go back to the card you paid with; how quickly they appear depends on your bank.

6. Offers, Streaks and Rewards

Promotions, streaks and rewards are offered at our discretion, may carry their own conditions, and can be changed or withdrawn. Rewards obtained through misuse or fraud are void.

7. Acceptable Use

Do not misuse the Online Services: no fraudulent orders or payments, no interfering with the service's operation or security, and no use of the service except to order for yourself or people you are collecting for.

8. Our Content

The Sha name, logo, images and the Online Services' content belong to SHA LIMITED CO or its licensors and may not be used without permission.

9. Our Liability

We provide the Online Services with reasonable skill and care, but to the extent Saudi law allows we are not liable for indirect losses or for events outside our reasonable control. Nothing in these terms limits rights you have under Saudi consumer protection law, or any liability that cannot lawfully be limited.

10. Changes to These Terms

We may update these terms from time to time; the effective date above shows the current version. Using the Online Services after a change means you accept the updated terms.

11. Governing Law and Contact

These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes are subject to the competent courts in Riyadh.
Contact: 920018161 · info@shaa.com.sa
Head Office: P.O. Box 88768, Riyadh, Riyadh 11672, SA

These terms are issued in Arabic and English. If the two versions conflict, the Arabic version prevails.